faq

Frequently asked questions

ARE YOU LOOKING FOR SPONSORS?


We aren't currently accepting applications for sponsors or ambassadors. Thank you for your understanding and interest in our company!




ARE YOUR LEADS WASHABLE?


Yes, if you find that your lead is dirty you can carefully handwash it in warm, soapy water. Some colour running can be expected, hang to dry.




WHAT ABOUT SHIPPING?


We are located in Ontario, Canada and ship internationally. For more information on shipping times and rates, please see our "SHIPPING & RETURNS" page in the about section.




WHAT DOES "DOUBLE TIED" MEAN?


All leads and lunge lines by Pull Your Pony are double tied at the ends to extend their life. This helps prevent fraying and unraveling of the cotton.




CAN I MAKE A WHOLESALE ORDER?


Yes! If you would like to sell Pull Your Pony in your store, we have special wholesale procing and options. Please contact us for more information.





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