Shipping & Returns
Pull Your Pony is located in Ontario, Canada. Processing time for in-stock items is 2-3 days, but for custom orders processing time can range from 1-2 weeks. All Canadian packages are shipped through Canada Post, and come with tracking. You can expect to receive tracking information via email, once your package is shipped. Customers outside of Canada can choose to add tracking at an additional cost. The buyer is responsible for any customs or import fees that their country may charge. Shipping times and costs vary based on location, see the below table for more information. Please note that these are delivery standards, however delivery by these timelines cannot be guaranteed.
Return & Exchange Policy
We are happy to accept returns on most items, as long as they are shipped within a week of being received. Due to the nature of custom products, we cannot offer returns on these orders. The buyer is responsible for return shipping unless a separate agreement has been reached. Items are expected to be returned in unused, resealable condition. Upon receiving the item and confirming it is in proper condition, the return will be processed with the original method of payment. Please contact us for further inquiries.